Request deletion of Mattis data

Delete your hint account in the app

If you signed in with Apple or Google to use the hint wallet, open Mattis and go to Settings → Hint account → Delete hint account and data. You will be asked to sign in again to confirm it is you. Deletion removes your hint wallet from our servers and from your device, and any remaining free and purchased hints are lost. It does not refund purchases.

After deletion the same Apple or Google account cannot be used to create a new hint wallet. We keep only minimal, pseudonymous purchase transaction records that are needed to prevent duplicate claims and to process refunds.

Deleting the hint account does not delete your Apple or Google account. On iPhone you can also remove Mattis from Settings → your name → Sign in with Apple.

Contact Mattis

To ask about deleting Mattis data, email [email protected] with the subject Mattis account deletion request. You can contact us even if you have uninstalled the app. An email is a request; it is not confirmation that data has been removed.

Uninstalling Mattis does not automatically remove server-held hint wallet records. The privacy policy describes wallet and device identifiers, hint balance and activity for the optional hint wallet feature.

The policy separately describes purchase transaction identifiers and dates used to deliver purchases, restore remaining hints, and handle refunds. Those records support purchase fulfillment and are distinct from Apple or Google payment and subscription records.

Never email a wallet recovery code, Apple or Google password, identity token, or full payment details. A recovery code can grant access to a hint wallet and is not needed to contact us.

Subscriptions and billing

A deletion request to Mattis does not cancel a store-billed subscription or refund a purchase. Manage or cancel subscriptions separately in Apple Subscriptions or Google Play Subscriptions.